Help and contact
Find information about ordering, reports, privacy and professional restrictions.
Contact about privacy
For questions about personal data, you can write to personvern@invested.no.
Postal address: Invested AS, Slemdalsveien 1, 0369 Oslo. Org. no. 917 212 791.
Frequently asked questions
FAQ and links to more information.
How do I register or edit an animal?
Open My animals and select Register animal. Name and species are enough to get started. You can add more information and edit the profile later. Mine dyr →
Where can I find test status and results?
Open the animal profile from My animals. The profile shows registered test status and links to results when they are available. No result means that there is not yet a publishable answer. Åpne dyreprofilen →
How long does an analysis take?
Expected response time is given together with the individual test when it becomes available to order. Se hvordan det fungerer →
What does the result mean in the report?
The report must use clear language and explain each finding. The results alone cannot determine whether the animal is healthy or ill. Om resultatene →
Can I cancel or return?
The draft rules on right of withdrawal and return are on a separate page. The terms must be legally approved before they are treated as final. Angrerett og retur →
What happens to my pet's data?
The draft privacy policy describes processing, storage, access and deletion. Information about the laboratory partner and sample handling is still unclear. Personvern →
Are you worried about the animal right now?
Customer service cannot provide health advice for individual animals. If you have an urgent health problem, contact your veterinarian or the nearest animal clinic directly.